Customer Service (Export Import)

Are you a detail-oriented professional with a passion for logistics and client relations? Transcon Indonesia is seeking a dedicated Customer Service Representative specialized in Export-Import operations to join our dynamic team in Surabaya. In this role, you will be the primary point of contact for our clients, ensuring smooth and efficient handling of their export-import transactions. This is your chance to leverage your expertise in customer service and logistics to drive our company's success.

At Transcon Indonesia, we pride ourselves on being a leading logistics provider in the export-import sector. Our team is at the heart of our operations, and we are committed to fostering a collaborative and innovative environment. As a Customer Service Representative, you will work closely with our logistics team, using tools like SAP and JDE to manage and track shipments, ensuring that our clients' goods are transported safely and on time.

Join us in Surabaya and be part of a team that values your skills and contributions. We offer a competitive salary and a range of benefits designed to support your professional and personal growth. If you are ready to take on this challenging and rewarding role, we invite you to apply and become a key player in our export-import operations.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to clients, ensuring their export-import transactions are handled smoothly and efficiently.
• Manage and track shipments using SAP and JDE, ensuring accurate and up-to-date information is available to all stakeholders.
• Coordinate with the logistics team to ensure timely and safe transportation of goods.
• Resolve client inquiries and issues promptly and professionally.
• Maintain accurate records of all customer interactions and transactions.
• Assist in the development and implementation of customer service policies and procedures.
• Participate in team meetings and contribute to the continuous improvement of customer service processes.
• Stay updated with industry trends and best practices in export-import logistics and customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum 2 years of experience in customer service, preferably in the logistics or export-import industry.
• Proficient in using SAP and JDE for logistics and customer service management.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational and problem-solving skills.
• Fluent in English and Indonesian, both written and spoken.
• Ability to work well under pressure and meet tight deadlines.
• Valid driver's license and willingness to travel.

🛠️ Keahlian

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